Resources
Guides, tips, and best practices to help you get the most out of TixNav.
For Attendees
How to Access Your Tickets
Learn how to find, view, and use your digital tickets on event day.
View guideTicket Security & PINs
Understand how PIN-protected tickets keep your purchase safe from fraud.
Learn moreFor Organizers
Event Setup Guide
Step-by-step walkthrough for creating your first event on TixNav.
- •Setting up event details and descriptions
- •Creating ticket types and pricing
- •Configuring access codes and discounts
- •Publishing and promoting your event
Pricing & Payments
Everything you need to know about fees, payouts, and financial management.
- •Understanding the 3.5% + $0.99 fee structure
- •Choosing who pays the service fee
- •Setting up Stripe for payouts
- •Tracking revenue and reconciliation
Check-in & Door Sales
Run smooth event entry with our mobile check-in and point-of-sale tools.
- •Scanning QR codes with any smartphone
- •Searching guests by name
- •Processing cash and card sales at the door
- •Managing multiple check-in stations
Guest Management
Tools to manage your attendees before, during, and after the event.
- •Exporting guest lists
- •Adding notes to guest profiles
- •Handling refund requests
- •Issuing complimentary tickets
Best Practices
Maximize Ticket Sales
- ✓Set early bird pricing to create urgency
- ✓Use access codes for exclusive pre-sales
- ✓Share your event link on social media
- ✓Send reminder emails before sales end
Event Day Success
- ✓Test check-in on your phone before doors open
- ✓Have backup phones charged for busy events
- ✓Brief your staff on the check-in process
- ✓Keep cash drawer balanced throughout the night
Prevent Fraud & Issues
- ✓Educate attendees about PIN-protected tickets
- ✓Monitor for unusual purchase patterns
- ✓Set reasonable per-order ticket limits
- ✓Use ticket holds for VIP allocations
Still have questions?
Check out our Help Center for detailed answers to common questions.