Resources

Guides, tips, and best practices to help you get the most out of TixNav.

For Attendees

How to Access Your Tickets

Learn how to find, view, and use your digital tickets on event day.

View guide

Ticket Security & PINs

Understand how PIN-protected tickets keep your purchase safe from fraud.

Learn more

Refunds & Cancellations

Know your options if plans change or an event is cancelled.

Read policy

For Organizers

Event Setup Guide

Step-by-step walkthrough for creating your first event on TixNav.

  • Setting up event details and descriptions
  • Creating ticket types and pricing
  • Configuring access codes and discounts
  • Publishing and promoting your event

Pricing & Payments

Everything you need to know about fees, payouts, and financial management.

  • Understanding the 3.5% + $0.99 fee structure
  • Choosing who pays the service fee
  • Setting up Stripe for payouts
  • Tracking revenue and reconciliation

Check-in & Door Sales

Run smooth event entry with our mobile check-in and point-of-sale tools.

  • Scanning QR codes with any smartphone
  • Searching guests by name
  • Processing cash and card sales at the door
  • Managing multiple check-in stations

Guest Management

Tools to manage your attendees before, during, and after the event.

  • Exporting guest lists
  • Adding notes to guest profiles
  • Handling refund requests
  • Issuing complimentary tickets

Best Practices

Maximize Ticket Sales

  • Set early bird pricing to create urgency
  • Use access codes for exclusive pre-sales
  • Share your event link on social media
  • Send reminder emails before sales end

Event Day Success

  • Test check-in on your phone before doors open
  • Have backup phones charged for busy events
  • Brief your staff on the check-in process
  • Keep cash drawer balanced throughout the night

Prevent Fraud & Issues

  • Educate attendees about PIN-protected tickets
  • Monitor for unusual purchase patterns
  • Set reasonable per-order ticket limits
  • Use ticket holds for VIP allocations

Still have questions?

Check out our Help Center for detailed answers to common questions.