Privacy Policy

1. Introduction

TixNav ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

By using TixNav, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Platform.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Platform:

• Account Information: Name, email address, phone number, and password when you create an account.
• Payment Information: Credit card details, billing address, and other payment information processed securely through Stripe.
• Ticket Purchase Information: Event details, ticket types, and transaction history.
• Event Organizer Information: Business name, tax identification, bank account details for payouts, and event details.
• Communications: Messages you send to us, customer support inquiries, and feedback.

2.2 Information Collected Automatically

When you access our Platform, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, and browser type.
• Usage Data: Pages visited, time spent on pages, clicks, and navigation patterns.
• Location Data: General location based on IP address; precise location only with your consent.
• Log Data: IP address, access times, referring URLs, and error logs.

2.3 Information from Third Parties

We may receive information from:

• Payment Processors: Transaction confirmation and fraud prevention data from Stripe.
• Authentication Providers: Profile information if you sign in using Google or other OAuth providers.
• Event Organizers: Guest list information and event-specific data.

3. How We Use Your Information

We use collected information to:

• Process ticket purchases and issue digital tickets
• Facilitate event check-in and verify ticket authenticity
• Process payments and payouts to event organizers
• Send transaction confirmations and ticket delivery emails
• Provide customer support and respond to inquiries
• Send event reminders and updates (with your consent)
• Improve our Platform and develop new features
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms
• Personalize your experience and show relevant events

4. How We Share Your Information

We may share your information with:

4.1 Event Organizers

When you purchase tickets, we share your name and email with the event organizer for event management, check-in, and communication purposes.

4.2 Service Providers

We work with trusted third parties who assist in operating our Platform:

• Stripe: Payment processing and fraud prevention
• Email Services: Transactional email delivery
• Cloud Hosting: Data storage and infrastructure
• Analytics: Platform usage analysis

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, privacy, safety, or property.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences
• Understand how you use our Platform
• Improve performance and user experience
• Provide secure authentication

You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure payment processing through PCI-compliant Stripe
• PIN-protected QR codes for ticket security
• Regular security audits and vulnerability assessments
• Access controls and employee training

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for tax and accounting purposes

Transaction records are retained for 7 years for legal compliance. You may request deletion of your account data, subject to our retention obligations.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, contact us at privacy@tixnav.com.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell your personal information. To make a CCPA request, contact us at privacy@tixnav.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required.

11. Children's Privacy

TixNav is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Platform and updating the "Last updated" date. Your continued use of TixNav after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: