Cookie Policy
Last updated: January 2, 2026
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information about how their site is being used.
Cookies cannot harm your device, and the information they contain is generally not personally identifiable unless you have provided that information to the website.
2. How TixNav Uses Cookies
TixNav uses cookies and similar technologies (such as local storage and pixel tags) to:
- Keep you signed in to your account
- Remember your preferences and settings
- Understand how you use our Platform
- Improve our services and user experience
- Protect against fraud and unauthorized access
- Process transactions securely
- Deliver relevant content and features
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are strictly necessary for the Platform to function. They enable core functionality such as security, account access, and payment processing. You cannot opt out of these cookies.
| Cookie | Purpose | Duration |
|---|---|---|
| next-auth.session-token | Maintains your login session | 30 days |
| next-auth.csrf-token | Security protection against cross-site attacks | Session |
| next-auth.callback-url | Redirects you after authentication | Session |
| __stripe_mid | Fraud prevention for payments | 1 year |
3.2 Functional Cookies
These cookies enable enhanced functionality and personalization. They remember your choices and preferences to provide a more personalized experience.
| Cookie | Purpose | Duration |
|---|---|---|
| user_preferences | Stores your display and notification preferences | 1 year |
| recent_searches | Remembers your recent event searches | 30 days |
| location_preference | Stores your preferred location for events | 1 year |
3.3 Analytics Cookies
These cookies help us understand how visitors interact with our Platform by collecting and reporting information anonymously. This helps us improve our services.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes unique users | 2 years |
| _ga_* | Google Analytics - maintains session state | 2 years |
| _gid | Google Analytics - distinguishes users | 24 hours |
3.4 Marketing Cookies
These cookies may be set through our Platform by advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites. Currently, TixNav does not use third-party advertising cookies.
4. Third-Party Cookies
Some cookies on our Platform are set by third-party services we use:
Stripe
Our payment processor Stripe uses cookies for fraud prevention and to process payments securely. Stripe's cookies are essential for completing transactions on our Platform.
View Stripe's Privacy Policy →
Google Analytics
We use Google Analytics to understand how visitors use our Platform. Google Analytics uses cookies to collect information about page visits, time spent, and navigation patterns.
5. Managing Your Cookie Preferences
5.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- View what cookies are stored on your device
- Delete all or specific cookies
- Block all cookies or third-party cookies
- Set preferences for certain websites
- Receive notifications when cookies are set
Here's how to manage cookies in popular browsers:
5.2 Opting Out of Analytics
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
5.3 Do Not Track
Some browsers have a "Do Not Track" feature that signals to websites that you do not want to be tracked. Currently, there is no industry standard for how websites should respond to these signals, and TixNav does not currently respond to Do Not Track signals.
6. Impact of Disabling Cookies
If you choose to disable or block cookies, some features of TixNav may not function properly:
- You may not be able to stay logged in to your account
- Your preferences and settings may not be saved
- Some pages may not display correctly
- Payment processing may be affected
- Security features may be compromised
We recommend keeping essential cookies enabled for the best experience on TixNav.
7. Local Storage and Similar Technologies
In addition to cookies, we may use other technologies to store information locally on your device:
- Local Storage: Stores data with no expiration date, used for caching and performance optimization.
- Session Storage: Stores data for the duration of your browser session, cleared when you close the browser.
- Pixel Tags: Small graphic images used to track user behavior and conversions.
These technologies serve similar purposes to cookies and can be managed through your browser settings.
8. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically to stay informed about how we use cookies.
9. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
TixNav
Email: privacy@tixnav.com
For general inquiries: support@tixnav.com